• The STAT Communications Center has three departments: 
  • STAT MD
  • STAT MedEvac Communications
  • Pittsburgh Medic Command
• The Communications Center is staffed by 36 full-time and 6 casual staff members.
  • 10-12 staff members work throughout a 24 hour period
• There are 12 work stations, equipped with the latest and most up to date equipment, capable of performing interchangeable duties for all departments.
• All phone and radio lines within the Communications Center are recorded.  Voice Print is the recording system utilized by STAT MedEvac (Voice Print International, Inc.).  The recording system is instantly accessible not only just within the communications center, but throughout the entire STAT MedEvac operation via the computer network system.
• A Medical Command physician is assigned to the Communications Center 24 hours a day, 7 days a week, 365 days a year.  These physicians handle medical consults for the three divisions within the communications center.

Medic Command:

• Pittsburgh Medic Command processed approximately 36,000 medical command consults last year.
• The Communications Specialists activate the Trauma Team for UPMC.  There are protocols and established guidelines that are referenced for all activations. 
• The communications center is the initial answering point for Critical Incident Stress Debriefing (CISD).

STAT MedEvac:

• During the course of 2004 the STAT Communications Center processed just under 22,000 requests for medical service.
• The Communications Center has a satellite based tracking system that has the ability to see any and every movement of an air medical aircraft.
  • The tracking system is also capable of 2-way text messaging in addition to the radio communications.
  • Each helicopter is equipped with a satellite phone.
• There are 12 radio tower sites that provide aircraft communications to STAT MedEvac for medical purposes and encompasses 4 states:  Pennsylvania, Ohio, New York and Maryland.
• Aeromed Software enables the Communications Center to quickly identify the closest:  Direct Air Carrier aircraft, Direct Air Carrier predesignated landing zone, town, hospital, trauma center, airport, road intersections, as well as many other associated queries.
• All flight information is communicated to every crew member on the aircraft through 2 different simultaneous methods.
  • The dispatching software automatically sends flight data to each crew member via text pager.
  • A Klaxton alarm at the base site is activated via radio.  The base site radio automatically sends a tone back to the Communications Center notifying the Communications Specialist that the Klaxton alarm was properly activated and that the flight crew was alerted of the flight request. The Communications Specialist then notifies the Direct Air Carrier of the flight request via specific radio verbiage.
• The Communications Center is also capable of organizing, planning and executing domestic and international fixed wing medical transport missions including:  flight routings, ground transportation, and basic customs information.

STAT MD:

• New software is being designed in-house for Pittsburgh Medic Command and STAT MD.
• STAT MD provides medical direction for two major commercial air carriers; Delta and United Airlines.  Medical direction is provided to airborne aircraft anywhere in the world, as well as to any employee or passenger associated with daily airline operations.  On average, more than 250 physician consults are processed through STAT MD every month.  The consults consist of both in-flight medical emergency and pre-board medical screenings.
• STAT MD provides passenger oxygen arrangement services to Delta Airlines.  They process an average of more than 450 oxygen requests per month.
• STAT MD also services:
  • 1 corporate client-U.S. Steel
  • 1 telemedicine client-World Clinic
• STAT MD provides physician consult services, medical evacuation coordination, and repatriation services for Medjet Assist (www.medjetassist.com).  On average, over 400 Medjet Assist customers are served every month.